Shipping policy

Shipping policy

All orders are processed within 5 to 8 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping charges for your order will be calculated and displayed at checkout. 

Local delivery

Free local delivery is available for all orders! We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

International Shipping: None at the moment.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us. If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at alsknickknacks@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at alsknickknacks@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at alsknickknacks@gmail.com.